Do you have a reservation with us and wonder about our special cancellation guidelines due to the coronavirus? Click below what applies to you and read the corresponding conditions.
Bookings up to 20 guests |
Groups > 21 guests |
Last update: 22 February 2022
The coronavirus is affecting all of us. Stayokay is doing everything possible to deal with this as best we can. Our hostels are open and you are more than welcome.
Do you have a reservation with us and wonder about our special cancellation guidelines due to the coronavirus? Click below what applies to you and read the corresponding conditions.
Bookings up to 20 guests |
Groups > 21 guests |
Our hostels are open to welcome you. It's still possible that something changes that impacts your booking. In that case the hostel will contact you.
Do you have a booking with us and do you want to cancel it? Please view our cancellation policy.
Non-flex bookings made after 15 March 2020 are subject to the standard cancellation policy.
Did you choose a 'non-flex' booking on Stayokay.com before 16 March 2020 and was this stay cancelled due to the coronavirus? In view of the special circumstances, we will offer a voucher for the amount of the booking. The voucher is valid for one year and can be redeemed at any of our 20 locations throughout the Netherlands. If the voucher is not redeemed within 12 months, we can extend the voucher for you or you can request a refund. Please fill in the form.
If you have any questions about a booking, please contact the hostel.
We were all hoping that due to the high number of people that were vaccinated in Europe for Covid-19 by mid-2021 that the world would return to ‘normal’ by now. Unfortunately this is not the case. In many countries there are still travel restrictions due to the (high) level of Covid-19 infections.
We understand that maximum flexibility is still required for your group(s). This is why Stayokay will prolong the amended cancellation conditions for groups of 21 people or more to 1 July 2022. From 1 July 2022 we will return to the usual cancellation conditions as stated in your contract and in our General Terms & Conditions of Stayokay. On 11 April 2022 we will review the Covid-19 situation and decide on that date whether we will prolong the amended cancellation conditions for the second half of 2022. We will inform you between 11 April and 15 April 2022 about the outcome of the decision.
Please find below the overview of our amended cancellations conditions:
Reservations for groups of 11 people or more that are made on or after 1 September 2020, for a stay between 1 October 2020 and 1 July 2022, may be cancelled free of charge up to 30 calendar days before arrival.
If the hostel you've booked is closed on the date of the stay, Stayokay will move the group to a comparable hostel in consultation. Another option is to move the stay to another date, up to 12 months in the future.*
Cancellation free of charge up to 72 hours before arrival** is possible in the following situations:
Moving the reservation free of charge up to 12 months in the future*(as far as there is availability in the hostel on the desired date) is also possible in the following situation:
To be eligible to cancel or reschedule the reservation free of charge for coronavirus-related reasons as mentioned above, official government documentation must be provided to Stayokay (this can be a link to an official government website or letter of the government).
* If the stay is moved to a date on which higher prices apply, the additional costs will be charged.
** Stayokay assumes the standard arrival time of 3 p.m. on the day of arrival.
If you have any questions, please contact bookingoffice@stayokay.com