Good news! Our hostels have taken various measures and are slowly reopening. Do you have a reservation at a hostel that is still closed? You will hear from us as soon as possible (by phone or email), this will be done in order of arrival date.
We have decided that we will temporarily offer private rooms only. If you already have a booking in a shared dorm, we'll ensure a private room for you and your travel group.
It's still possible that something changes that impacts your booking. In that case the hostel will contact you.
Did you choose a 'non-flex' booking on Stayokay.com and was your stay cancelled by the hostel? In view of the special circumstances, we will offer a voucher for the amount of the booking. The voucher is valid for one year (book and stay until 30 April 2020) and can be redeemed at any of our 22 locations throughout the Netherlands. If the voucher is not redeemed within 12 months, then you can request a refund.
If you have any questions about your bookings, you can fill in this contact form. We'll try to give everyone a response as soon as possible, but we ask for your understanding if this takes longer.