Coronavirus (COVID-19) and your booking

Last update: 6 May 2020

Around the world we've all been impacted by the measures being taken to tackle the spread of the coronavirus.

Due to the measures we were forced to temporarily close all 22 of our hostels. This is unfortunate for everyone, but health is paramount. Unfortunately, this has consequences for reservations made.

What happens with existing bookings?

That depends on you and your travel group. Check below which applies to you and read the corresponding conditions.

Bookings
up to 20 guests
Groups
> 21 guests
Meetings
and events

Bookings up to 20 guests

Good news! Our hostels have taken various measures and are slowly reopening. Do you have a reservation at a hostel that is still closed? You will hear from us as soon as possible (by phone or email), this will be done in order of arrival date.

We have decided that we will temporarily offer private rooms only. If you already have a booking in a shared dorm, we'll ensure a private room for you and your travel group.

It's still possible that something changes that impacts your booking. In that case the hostel will contact you.

Voucher

Did you choose a 'non-flex' booking on Stayokay.com and was your stay cancelled by the hostel? In view of the special circumstances, we will offer a voucher for the amount of the booking. The voucher is valid for one year (book and stay until 30 April 2020) and can be redeemed at any of our 22 locations throughout the Netherlands. If the voucher is not redeemed within 12 months, then you can request a refund.

Questions?

If you have any questions about your bookings, you can fill in this contact form. We'll try to give everyone a response as soon as possible, but we ask for your understanding if this takes longer.

Groups larger than 20 guests

Check-in date Cancellation terms
16/3/2020 - 31/5/2020 Your reservation for this period can be moved to another date until the end of 2021 in any of our 22 hostels at the then-current rates, based on availability. Our staff at the booking office or at the hostels will approach you to set a new date and/or location. If the group is unable or unwilling to reschedule, a 25% cancellation fee will be charged on accommodation and meals.
1/6/2020 - 31/7/2020 We have also eased our standard cancellation policy for this period. You can cancel free of charge up to 30 days before the arrival date. After that, the cancellation costs per week are:
- 25% up to 21 days before arrival
- 50% up to 14 days before arrival
- 75% up to 7 days before arrival
- 90% in the week before arrival
1/8/2020 From this period the standard cancellation policy will apply again.

Where can I direct questions about group bookings?

As you can probably expect, our booking office is very busy at the moment. We're trying to respond to everyone as quickly as possible, but a longer than normal waiting time must be taken into account. We do ask that you please keep all correspondence to email via bookingoffice@stayokay.com for the time being.

Meetings, parties & events

Reservations without overnight stays of meetings, parties and other events (until 31 May) can also be moved to another date up to the end of 2021 in any of our 22 hostels at the then-current rates, based on availability. If the group is unable or unwilling to reschedule, a 25% cancellation fee will be charged on the total value of the reservation.