Booking Cancellation

In case of cancellations, the amount to which you are entitled according to the cancellation policy will be refunded within 3 to 5 working days.

Please note: when canceling a non-flex booking, you are not entitled to a refund.

Check out our cancellation guidelines due to the spread of the Coronavirus.

Cancel your booking

Enter the reservation number and email address you used to make the booking. Please note: only online bookings made via the Stayokay website can be cancelled here.

e.g. 40099-20-1234

Did you (partially) pay for your booking with a gift voucher? Send an email to to get the amount of the gift voucher back.