Cancellations

In case of cancellations, the amount to which you are entitled according to the cancellation policy will be refunded within 3 to 5 working days.

Please note: when canceling a non-flex reservation (also Fix or Earlybird), you are not entitled to a refund.

Cancel your reservation

Enter the reservation number and email address you used to make the reservation. Only online reservations made via the Stayokay website can be cancelled here.

e.g. 40099-20-1234

Reservation not found

Are you sure you've entered the correct information? Try again. If that doesn't work, you can of course contact us.

Find reservation

Groepsboeking begint binnen 7 dagen

Annuleren van een groepsboeking kan alleen tot 7 dagen voor aankomst.

Hostel contact informatie

Did you (partially) pay for your booking with a gift voucher? Send an email to info@stayokay.com to get the amount of the gift voucher back (on the voucher).