Booking Cancellation

Stayokay applies the following cancellation policy for reservations made online. In case of cancellations, the amount to which you are entitled according to the cancellation conditions will be refunded within 3 to 5 working days.

Please note: when canceling a non-flex booking you are not entitled to a refund.

Check out our cancellation guidelines due to the spread of the Coronavirus.

Did you (partially) pay for your booking with a gift voucher? Send an email to to get the amount of the gift voucher back.

Cancel your booking

To cancel your booking, please fill in your reservation number and the e-mail which you used while booking at Stayokay.

e.g. 40099-20-1234