Booking Cancellation

In case of cancellations, the amount to which you are entitled according to the cancellation policy will be refunded within 3 to 5 working days.

Please note: when canceling a non-flex booking, you are not entitled to a refund.

Cancel your booking

Enter the reservation number and email address you used to make the booking. Please note: only online bookings made via the Stayokay website can be cancelled here.

e.g. 40099-20-1234

Booking not found

Are you sure you've entered the correct information? Try again. If that doesn't work, you can of course contact us.

Find booking

Groepsboeking begint binnen 7 dagen

Annuleren van een groepsboeking kan alleen tot 7 dagen voor aankomst.

Hostel contact informatie

Did you (partially) pay for your booking with a gift voucher? Send an email to to get the amount of the gift voucher back (on the voucher).