Booking Cancellation

In case of cancellations, the amount to which you are entitled according to the cancellation policy will be refunded within 3 to 5 working days.

Please note: when canceling a non-flex booking, you are not entitled to a refund.

Cancel your booking

Enter the reservation number and email address you used to make the booking. Please note: only online bookings made via the Stayokay website can be cancelled here.

e.g. 40099-20-1234

Booking not found

Are you sure you've entered the correct information? Try again. If that doesn't work, you can of course contact us.

Find booking

Did you (partially) pay for your booking with a gift voucher? Send an email to to get the amount of the gift voucher back.