The hostel will contact you as soon as possible if you have a reservation between now and April 6. This is done in order of arrival date.
For bookings made on Stayokay.com
In principle, all bookings via Stayokay.com can be cancelled, unless you have opted for 'non-flex'. Given the special circumstances, we will offer everyone who has booked 'non-flex' on Stayokay.com for a stay between now and 6 April 2020 a voucher for the amount of the booking, valid for a booking & stay until 30 April 2021. We will send this to you by email within 2 to 3 weeks. If you choose to decline the voucher, the value of the booking will not be returned.
For bookings through external booking sites such as Booking.com or Expedia
Please refer to the website where you made your booking. There you can cancel the booking free of charge.
If the cancellation for Booking.com is within 48 hours of arrival, you cannot cancel via the website, but you can call Booking.com customer service (+31-20-7125661).
For bookings made directly at the hostel, eg by phone
This booking can be cancelled free of charge. The hostel will contact you for arrivals planned between now and April 6, 2020.
If you have any questions about your bookings, you can fill in this contact form. We'll try to give everyone a response as soon as possible, but we ask for your understanding if this takes longer.